White Blancmange acts as a travel agent for disclosed principals/tour operators, further details of which will be made available at the time of booking. Although monies for your holiday are paid via White Blancmange (the agent) your ‘contract’ will be with the principal/tour operator providing your accommodation (the provider). The contract is bound by the principal’s/tour operator’s terms and conditions.
We are occasionally asked by our clients if we are members of ATOL, ABTA or similar such tourism authorities. We appreciate our clients intend to spend a substantial amount of money and we understand why they would seek this assurance. However, it is important to note that White Blancmange acts as directory and agent to all the chalets on our website. When booking a chalet with White Blancmange you will then enter into a contractual agreement with the chalet owner or operator, not White Blancmange. For all bookings, your contract will be with the provider of the arrangements. The terms and conditions of the provider of your confirmed arrangements will apply to your booking. Copies of these conditions will be given to you on confimation of the booking and you will be asked to read and sign the outlined contract.
When you make a booking directly with a chalet operator you will pay the exact same rate as you would when booking the chalet through White Blancmange. All operators and agents list the same rental prices and we do not charge any additional fees for assisting in finding you the perfect property for your luxury holiday.
Where requested we will be happy to provide information and details on an operators travel insurance for any property you may be interested in booking. The vast majority of our luxury ski chalet operators do have one of the following bonds, meaning they will automatically take responsibility for your whole holiday, giving you 100% financial security.
When you book an ATOL protected holiday, you should be given an ATOL Certificate by your travel company as soon as you pay over any money for the holiday - even if this is only a deposit. Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme. Your ATOL Certificate will also tell you what to do if your travel company stops operating. Read the full terms of the Air Travel Trust Payment Policy. Keep your ATOL Certificate somewhere safe and take it on holiday so you know how to make an ATOL claim if you need to.
ABTA maintains a Code of Conduct which governs the relationship between Members and their customers, between Members and ABTA, and between Members and other Members. The Code of Conduct applies to all Members and is central to delivering higher standards for consumers and building confidence in travel. Members are committed to following the Code of Conduct, which means consumers will receive a high standard of service, fair terms of trading, accurate information and guaranteed complaint handling procedures if something goes wrong.
The Association of Independent Tour Operators (AITO) is an umbrella organisation that represents more than 120 of Britain's best independent tour operators. Their members specialise in destinations or types of holiday about which they are particularly passionate, meaning they are uniquely placed to provide personalised advice based on first-hand experience. All AITO members are required to provide the highest level of customer satisfaction by concentrating on three main pillars: Choice, Quality and Service.
TTA offer a solution to trade without a large bond; they use huge buying power to bring the very best commercial deals and, being industry leaders in financial protection, give access to unique and innovative products that provide 100% financial protection for both operators and customers.
ALTERATION BY THE CLIENT
Should you wish to make any changes to your confirmed booking, the operator (the provider) will endeavor to assist you but cannot guarantee that it will be able to do so. The person who signed the booking form must request the changes in writing.
CANCELLATION BY CLIENT
Any cancellation must be made in writing and be signed by the person who signed the booking form. Please refer to your contract with the provider, or contact us for specific cancellation and refund policies on any property you may have booked or may be interested in booking.
ALTERATIONS & CANCELLATION BY THE OPERATOR (PROVIDER)
White Blancmange will inform you as soon as possible if the operator (provider) needs to make any signifcant changes to your confirmed booking arrangements or to cancel them. We will act as a liaison between the client and the provider in relation to any alternative arrangements offered by the provider, but we will have no further liability to the client.
We recommend all clients do take out personal travel insurance for all members of their party prior to traveling. Some providers will require that you do have full insurance. We can recommend insurance policies but it is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your needs.
With respect to all properties featured on White Blancmange, we always try to maintain the accuracy of price and information on all of our available chalets. However, in the event that there is an error that results in a mis-priced property and/or incorrect information, White Blancmange reserves the right to disclaim responsibility due to these errors. The information on our website is provided to us by the property owner or operator (the provider) and is not altered factually when placed on our website. To the best of our knowledge all details on our website were accurate at the time of being published. Any images used in our advertising have been provided by the provider and should be used for illustrative purposes only. White Blancmange strive to keep all images on ours site as up to date as possible, but they may not be an exact representation of the accommodation due to recent refurbishments or re-designs. For the latest and most accurate information regarding chalet facilities, layout or design you are advised to speak to one of our luxury travel consultants, who will be happy to answer any questions you might have.
We guarantee that all payments received from our customers, are kept in a customer deposit account before being paid to the Principle provider of the property.
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